Privacy Statement
Glotrition Holdings, LLC (“Glotrition,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, retain, and otherwise process personal information when you visit Glotrition.com (the “Site”), purchase our products, create an account, subscribe to our services, communicate with us, participate in promotions, or otherwise interact with Glotrition.
This Privacy Policy also explains the choices and rights that may be available to you regarding your personal information.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following categories of personal information.
Contact and Identifying Information
This may include your name, billing address, shipping address, email address, telephone number, account information, and other information you provide to us.
Order and Transaction Information
We collect information about products you purchase, orders, subscriptions, returns, refunds, discounts, transaction history, shipping information, and other interactions with Glotrition.
Payment Information
When you make a purchase, payment information is processed by Shopify and/or our payment processors. We generally do not directly store complete credit or debit card numbers.
Account Information
If you create an account, we may collect your login information, account preferences, subscription information, purchase history, and other information associated with your account.
Communications
We may collect information you provide when you contact customer service, submit a form, participate in a survey, write a review, communicate with us through social media, or otherwise contact Glotrition.
Marketing Preferences
We may maintain information about your preferences for email, SMS/text messages, postal mail, and other marketing communications, including records of opt-ins and opt-outs.
Device and Internet Activity
When you use our Site, we and our service providers may automatically collect information such as your IP address, browser type, device type, operating system, pages viewed, referring URLs, interactions with the Site, approximate location derived from your IP address, and other technical or usage information.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, software development kits, and similar technologies to operate the Site, remember preferences, understand how visitors use the Site, measure marketing effectiveness, personalize experiences, and support advertising.
You can control certain cookies through your browser settings and, where available, through privacy or cookie controls provided on our Site.
Information From Other Sources
We may receive information about you from service providers, advertising and marketing partners, social media platforms, affiliate partners, payment processors, shipping providers, e-commerce platforms, and other third parties, as permitted by applicable law.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- process, fulfill, ship, and manage purchases and subscriptions;
- process payments, refunds, returns, and exchanges;
- create and manage customer accounts;
- provide customer service;
- communicate with you about orders, subscriptions, accounts, or requests;
- provide and improve our Site, products, services, and customer experience;
- personalize content, product recommendations, and offers;
- understand how customers interact with Glotrition;
- conduct analytics and measure business and marketing performance;
- detect, investigate, and prevent fraud, misuse, security incidents, and other harmful activity;
- comply with legal, tax, accounting, regulatory, and contractual obligations;
- protect the rights, property, security, and interests of Glotrition, our customers, and others;
- conduct promotions, surveys, contests, loyalty programs, and similar activities;
- send marketing and promotional communications as permitted by applicable law; and
- otherwise use information for purposes disclosed to you when it is collected.
3. MARKETING AND DIRECT MAIL
We may use information about you, including your name, mailing address, email address, telephone number, purchase history, product preferences, and interactions with Glotrition, to provide marketing communications and offers that we believe may interest you, as permitted by applicable law.
Postal Mail
We may use a mailing address provided in connection with an order, account, subscription, promotion, or other interaction with Glotrition to send promotional postal mail.
Postal marketing may include postcards, catalogs, product information, special offers, discount codes, samples, announcements, win-back offers, subscription offers, and other Glotrition marketing communications.
We may use information about your previous purchases or interactions with Glotrition to personalize these communications. For example, we may send information or offers relating to a product you previously purchased.
We may use service providers to print, address, process, and deliver postal marketing on our behalf.
Email Marketing
If you receive promotional email from us, you may unsubscribe using the unsubscribe link included in the email or by contacting us.
Unsubscribing from promotional email applies to email marketing and does not automatically opt you out of postal mail or other marketing channels.
Even after you unsubscribe from marketing email, we may continue sending non-promotional communications such as order confirmations, shipping notifications, subscription notices, account communications, customer-service messages, and legally required notices.
SMS/Text Marketing
Where required, we obtain consent before sending marketing text messages. You may opt out of marketing text messages by following the instructions provided in those messages.
Opting out of SMS/text marketing applies to that marketing channel and does not automatically opt you out of postal mail or other marketing channels.
Postal Marketing Opt-Out
You may ask us to stop sending promotional postal mail at any time by contacting us at info@glotrition.com or 866-941-7669 and providing the name and mailing address you would like removed from our postal marketing list.
We may retain limited information necessary to maintain your opt-out preference and prevent future promotional mailings to that address.
Broader Marketing Requests
If you clearly request that Glotrition stop contacting you for marketing through all channels, we will treat the request as a broader marketing opt-out and honor it as required by applicable law.
Marketing preferences are generally channel-specific unless you request otherwise.
4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties when reasonably necessary to operate our business, provide our products and services, or for other purposes described in this Privacy Policy.
These recipients may include:
E-Commerce and Technology Providers
We use service providers, including Shopify, to operate our e-commerce business and Site.
Payment Processors
Payment processors facilitate payments and transactions.
Shipping and Fulfillment Providers
We disclose information necessary to fulfill and deliver orders.
Marketing and Communications Providers
We may work with companies that provide email, SMS, postal mail, customer relationship management, advertising, analytics, affiliate marketing, and related services.
Advertising and Analytics Partners
We may disclose certain device, browsing, interaction, or other information to advertising and analytics partners to measure advertising effectiveness, understand audiences, or provide advertising.
Some state privacy laws may define certain advertising-related disclosures as “selling,” “sharing,” or processing for “targeted advertising,” even when no money is exchanged. Where required by law, we provide consumers with the ability to opt out of these activities.
Professional Advisers
We may disclose information to accountants, attorneys, consultants, insurers, financial institutions, and other professional advisers.
Legal and Safety Purposes
We may disclose information when reasonably necessary to comply with law, regulation, court order, subpoena, legal process, or governmental request, or to investigate fraud, enforce agreements, protect rights and property, or protect the safety of Glotrition, our customers, or others.
Business Transactions
If Glotrition is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be disclosed or transferred in connection with that transaction.
5. SHOPIFY
Our store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and services.
Shopify processes information in accordance with its own privacy practices and applicable agreements with Glotrition.
Payment information may also be processed by Shopify or other payment processors according to their respective privacy and security practices.
6. COOKIES, ANALYTICS, AND ADVERTISING
We and third parties that provide services to us may use cookies, pixels, tags, and similar technologies.
These technologies may be used to:
- operate and secure the Site;
- remember preferences;
- maintain shopping-cart functionality;
- understand Site usage;
- measure traffic and performance;
- understand the effectiveness of marketing campaigns;
- personalize content and offers; and
- support advertising.
Some browsers and devices allow users to transmit privacy preference signals, such as Global Privacy Control (“GPC”). Where required by applicable law, we process recognized opt-out preference signals as requests to opt out of applicable sale, sharing, or targeted-advertising activities.
7. DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing products and services, maintaining customer and transaction records, managing subscriptions, complying with legal and accounting obligations, resolving disputes, preventing fraud, enforcing agreements, and maintaining privacy preferences.
Retention periods may vary depending on the type of information and the reason we collected it.
When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.
We may retain information necessary to document and honor privacy and marketing opt-out requests even after other personal information has been deleted.
8. SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of passwords and account credentials associated with your Glotrition account.
9. YOUR PRIVACY RIGHTS
Depending on where you live and subject to applicable law, you may have rights concerning your personal information, including the right to:
- confirm whether we process your personal information;
- request access to or a copy of personal information we maintain about you;
- request correction of inaccurate personal information;
- request deletion of personal information;
- obtain certain personal information in a portable format;
- opt out of certain sales or sharing of personal information;
- opt out of processing for targeted advertising;
- limit certain uses or disclosures of sensitive personal information where applicable;
- withdraw consent where processing is based on consent;
- appeal certain decisions we make regarding a privacy request; and
- exercise your privacy rights without unlawful discrimination or retaliation.
These rights vary by jurisdiction and may be subject to exceptions.
10. HOW TO EXERCISE YOUR PRIVACY RIGHTS
To submit a privacy request, you may contact us at:
Email: info@glotrition.com
Telephone: 866-941-7669
Please clearly describe the privacy right you wish to exercise.
We may need to verify your identity before completing certain requests. We will use information provided for verification only as permitted by applicable law.
You may also use an authorized agent to submit certain requests where permitted by law. We may require documentation demonstrating that the agent has authority to act on your behalf.
We will respond within the timeframe required by applicable law.
If applicable law provides a right to appeal our decision regarding your privacy request, you may submit an appeal using the contact information above and identifying your request as a “Privacy Appeal.”
11. CALIFORNIA PRIVACY RIGHTS
If you are a California resident and the California Consumer Privacy Act, as amended (“CCPA”), applies to Glotrition’s processing of your information, you may have additional rights.
Depending on the circumstances, these may include:
- the right to know the categories and specific pieces of personal information we have collected about you;
- the right to know the categories of sources from which personal information was collected;
- the right to know the purposes for collecting, using, selling, or sharing personal information;
- the right to know the categories of third parties to whom personal information is disclosed;
- the right to delete personal information, subject to exceptions;
- the right to correct inaccurate personal information;
- the right to opt out of the sale or sharing of personal information;
- the right to limit certain uses and disclosures of sensitive personal information, where applicable; and
- the right not to receive discriminatory treatment for exercising applicable privacy rights.
Categories of Personal Information
Depending on your interactions with Glotrition, we may collect categories of information such as:
- identifiers, including names, postal addresses, email addresses, IP addresses, and account identifiers;
- customer-record information, including telephone numbers and billing or shipping information;
- commercial information, including purchase history, subscriptions, product preferences, and transaction information;
- internet or electronic-network activity, including browsing and interaction information;
- approximate geolocation information;
- inferences or preferences derived from interactions with Glotrition; and
- other information you voluntarily provide.
We collect this information from you directly, automatically through your interaction with our Site, and from service providers and business partners.
We use these categories for the business and commercial purposes described elsewhere in this Privacy Policy.
Sale and Sharing
Glotrition does not sell personal information for money in the traditional sense.
However, some uses of advertising or analytics technologies may constitute “sale” or “sharing” under California law even when no money is exchanged.
Where applicable, California residents may opt out of such sale or sharing through the privacy choices made available on our Site or by contacting us.
We honor qualifying opt-out preference signals, including Global Privacy Control, where required by applicable law.
12. OTHER U.S. STATE PRIVACY RIGHTS
Residents of certain U.S. states may have additional privacy rights under their state’s comprehensive consumer privacy law.
Depending on your state and whether the applicable law applies to Glotrition, these rights may include access, correction, deletion, data portability, opting out of targeted advertising, opting out of certain sales of personal data, opting out of certain profiling, and appealing decisions concerning privacy requests.
You may exercise applicable rights using the methods described in the “How to Exercise Your Privacy Rights” section above.
We will not discriminate against you for exercising rights provided by applicable privacy law.
13. SENSITIVE PERSONAL INFORMATION
We do not intentionally collect sensitive personal information beyond what is reasonably necessary to provide requested products or services, process transactions, secure accounts, comply with law, or operate our business.
We do not use sensitive personal information to infer characteristics about consumers except as permitted by applicable law.
14. CHILDREN’S PRIVACY
Our Site and products are intended for adults and are not directed to children.
We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.
We do not knowingly sell or share the personal information of consumers under the age thresholds established by applicable privacy laws without any consent required by those laws.
15. THIRD-PARTY WEBSITES AND SERVICES
Our Site may contain links to third-party websites, applications, social-media platforms, or services.
Glotrition is not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
If required by applicable law, we will provide additional notice regarding material changes.
We encourage you to review this Privacy Policy periodically.
17. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, your marketing preferences, or your personal information, please contact:
Glotrition Holdings, LLC
Email: info@glotrition.com
Telephone: 866-941-7669
For general customer-service questions, you may also contact us at hello@glotrition.com.